Get Your First Product Photo for Free
1 free test shot
Ready for Shopify / Amazon
1 round of revision
How does the free trial work?
3. Review & Download
Get a Dropbox link to review and download the product photos as soon as we're done.
Will my products be returned?
Return shipping fees will be included in your invoice if you didn’t provide a prepaid return label in your shipment. Or you can pick up your products for free from our office in Brooklyn, NY.
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Free trial FAQ
The free trial turnaround time is up to 3 business days excluding holidays.
- Order turnaround time is calculated from 9:00 a.m. on the next business day after we receive your products.
- Order turnaround time may vary and depends on the product category, quality and any specific aspects of the actual product.
- Any edits/revisions made after an image has been sent are not included in the total order turnaround time.
Shiping address: Squareshot 67 West St., Floor 3, Unit 313 Brooklyn, NY 11222-5389
Unfortunately, we do not provide a prepaid shipping label or pick-up services at the present time. You have two shipping options:
- You can drop off your product(s) at the Squareshot office in Brooklyn, NY.
- You can ship the product(s) by using your preferred shipping carrier. Here are a few services that offer the best shipping rates: https://www.freightcenter.com/quote/ https://shipgooder.com
- Please DO NOT ship the product(s) before we receive a completed Order Form and confirm all the details.
- Once we review your Order Form we will send you a confirmation email with shipping address and detailed instructions.
- To minimize risk we suggest adding shipping insurance when you ship the product(s) to our studio.
Return shipping: You can choose one of these options when filling in the Order Form:
- You can pick up your product(s) from the Squareshot office in Greenpoint, Brooklyn NY. Get more information about Order Pickup here.
- You can provide a prepaid return label with your shipment. Please make sure to include the label in the box when selecting this option.
- We can include the cost of return shipping in your invoice. Once you confirm the final images we will ship your product(s) back to you via USPS Priority Mail.
- If you don’t need your products back, you can choose the option “I don’t need the products returned to me” when filling in the Order Form.
- We accept re-shoot/retouching requests by Email or Dropbox Comments (Dropbox account required) within 5 business days from the time you receive the images. After 5 business days, we will send the product(s) back to you and edits will no longer be accepted.
Drop off & Pick up (NYC)
Drop off: Please drop off your product(s) once you have filled out the Order Form and the total price and turnaround time have been confirmed via email. Pick up: Once you approve the images you can schedule a pickup from our studio.
Drop off / Pick up time: Any time between 9 a.m. – 6 p.m. with a minimum 2-hour email notice.
Drop off / Pick up address: Squareshot (929) 412-6144 67 West St, Floor 3, Unit 313 Brooklyn, NY 11222-5389
Important notes for order pick up:
- Please do not pick up the product(s) before you approve the images! Our policy is to hold the products for up to 5 business days after the order has been completed to have the opportunity reshoot the images in case something went wrong. Unfortunately, we are not able to accept reshoot requests if we no longer have the actual product(s) in the studio. Thank you for your understanding.
- If you cannot pick up your order within 30 calendar days, you may contact customer service at email@example.com to prevent disposal of your products and extend your studio pickup time frame. If we do not receive an extension request within 30 calendar days, we will be forced to get rid of the product.
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